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Open shio2025 With Clear Legal Terms

shio2025 sets out the Legal terms behind account access, payment records, personal data and policy requests in one place.

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shio2025 Open shio2025 With Clear Legal Terms
POLICY HELP

Ask About Legal Account Decisions

A clear contact path matters when a Legal question affects your account or payment status.

Account access If phone verification blocks account access, tell us which step stopped and confirm the…
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference and status shown…
Policy request To question a Legal decision or request a correction, describe the exact account detail…
DATA PRACTICE

Check How Legal Data Requests Work

Legal handling is tied to practical account operations: we retain records needed to connect your identity checks, wallet activity and policy requests.

Account details

We use the registration details and verified phone step to identify the correct account. Keeping your name and contact details current helps us answer Legal requests accurately and prevents a change request from being attached to another account.

Payment matching

A DANA, OVO, GoPay or QRIS record may be matched with its account reference when we check a payment question. Bank transfer and virtual account records follow the same account-linking purpose during a policy review.

Cookie controls

Cookies can keep your session and selected account path working on the device you use. You can clear browser cookies, but doing so may require you to complete phone verification again before reaching account areas.

Security checks

We may pause an account action when the phone, account details and payment record do not align. This protects the account record while we clarify the mismatch; access depends on local law and the outcome of the required check.

Record retention

We retain account, transaction and policy-request records for the period needed to operate the account, resolve disputes and meet applicable legal duties. A retention question should include your account reference so we can identify the relevant record.

Change requests

You can ask us to correct an inaccurate account detail through the policy contact path. Include the field to be changed and the reason; we may request a matching account check before applying any correction.

Ask Before You Open Your Account

These Legal answers cover the questions we expect before an Indonesian account is opened or a payment record is challenged. They explain access wording, data handling, verification and contact steps without turning policy into guesswork. For a case tied to your own account, use the policy contact route with the relevant reference.

Legal access means account availability is assessed under the applicable rules for your location and situation. Access depends on local law, and you should continue only where local law permits. We may require phone verification before account areas or account actions become available.

Yes. Send a correction request through the policy contact path and name the exact account field that is wrong. Include your account reference and a reason for the change. We may match your verified phone or other account details before applying it.

Legal checks help us connect a DANA or QRIS payment record with the correct account. If the reference, account details or status do not align, the transaction may need clarification. Keep the payment reference available when asking us to trace it.

Yes. Our Legal process covers OVO, GoPay, bank transfer and virtual account records used with your account. We check the relevant reference and account match when resolving a payment question, then explain which policy step applies to the record.

Use the policy contact route and state whether your request concerns account details, cookies, payment records or a previous policy request. Include a matching account reference. We may verify your account first so private data is not disclosed to someone else.

Phone verification helps us distinguish the account holder from an unrelated person asking for a change or data request. It can be required before account access or before we disclose account records. The exact access outcome depends on local law.

Describe the decision or record you are questioning, add your account reference, and include the payment reference if DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity is involved. We can then route the request to the relevant policy contact.